바텍 영국법인 채용공고 - Customer Service Assistant Manager > 구인/구직

Vatech Dental Manufacturing Ltd (Vatech UK Branch)

Vatech is a leading manufacturer of radiographic imaging solutions for the medical, dental and veterinary fields with offices in over 70 countries worldwide.
We are committed to providing the industry with premium innovative dental x-ray imaging solutions while maintaining a primary focus on ultimately enhancing the quality of patient care. We are the only manufacturer that designs and manufactures all essential parts of the dental imaging system including software, allowing for the highest of quality assurances.
From the world’s first 3-in-1 digital X-ray system to high resolution/ low radiation CBCT machines to now the latest Endodontic specialised CBCT machine with the smallest voxel size of 49.5µm in the market, Vatech are the clinician’s preferred choice for their diagnostic imaging endeavours.
With honesty and integrity, we strive to be the industry leader and preferred partner by providing innovative imaging solutions and first-class client services that ultimately enhance the quality of patient care.


Job Title: Customer Service Assistant Manager

Responsibilities:

• Interfacing with Vatech’s dental imaging software and practice management systems, training clients on its usage and maintenance.
• Dealing with service calls by talking clients through a series of actions, either through phone, email or chat to solve a technical issue.
• Troubleshooting systems, diagnosing and solving hardware or software issues.
• Installing and configuring hardware and software.
• Planning and recommending suitable dental imaging infrastructures for clients.
• Carrying out installations at client practices (will be assisting other CS members initially, later carrying out installations independently).
• Visiting client practices to conduct service check-ups on Vatech’s dental X-rays and carrying out relevant paper work.
• Assisting in creating quotation for services and products and other accompanied technical administrative work.
• Managing stock by ordering and sending products (spare part and accessories) to clients.
• Managing multiple cases at once.
• Liaising with Head Quarter on relevant issues and updates. 
• Reporting to Technical Manager on a daily basis.

Requirements:
• 3 or more years of relevant work experience (preferred)
• Must be fluent in both Korean and English
• Advanced MS Office (Excel/World), computer, network and maintenance skills.
• UK Full driving license holder (required)
• Eligible to full-time work in the UK
• Travelling is required in the UK / Ireland (mainly), Europe, Africa
• Excellent organisational skills and a high level of attention to detail is important.
• An alignment to the company ethos of honesty, integrity and loyalty.

Conditions:
• Job Types: Full-time, Permanent
• Salary: ￡26,000 ~ ￡35,000 (+ Meal allowance)
• Working hours: Mon - Fri, 9 am to 5:30 pm
• Annual leave: 28days (Including Bank holidays)
• Location: Chancery House, St. Nicholas way, Sutton, SM1 1JB


Please send your CV and cover letter to info@vatech.uk.com




1. 구인(업무) 내용 : Customer Service Assistant Manager

2. 나이 제한 여부 : N/A

3. 요구되는 영어수준 : Must be fluent in both Korean and English

4. 위치 : Chancery House, St. Nicholas way, Sutton, SM1 1JB

5. 근무요일 및 시간 : Mon - Fri, 9 am to 5:30 pm

6. 근무 시작일시 : ASAP

7. 급여조건 : ￡26,000 ~ ￡35,000 (+ Meal allowance)
(금액 - '협의 후 결정' 사용금지, 최소금액 명시, 주급/월급, 현금/체크, 유급휴가 여부 등 상세히)

7-1. 유급휴가 여부 : 28days (Including Bank holidays)

8. 트레이닝/트라이얼 여부와 페이 지급 여부 : Y

9. 기타(해당되는 사항에 모두 기재)
9-1. 보장되는 하루 미니멈 근무시간 : 8.5h

9-2. 제공/비제공 사항(ex. 고무장갑 없음 or 점심 제공 등등) :

9-3. 영국 내 사업자등록 유무 : Y

9-4. NI넘버 등록 가능 유무 : Y

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