[SoluM UK] RMA & Service (Full-time position)
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작성일 25-11-12 21:54
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An RMA (Return Merchandise Authorization) and service job involves managing product returns,
diagnosing issues, and coordinating repairs, replacements, or refunds. Responsibilities include communicating with customers,
processing return requests, maintaining records in a CRM or ERP system, and collaborating with internal teams like quality assurance and logistics.
The role requires strong organizational and problem-solving skills to ensure efficient returns and high customer satisfaction.
- Key responsibilities
1. RMA Processing : Authorize and manage customer return requests according to company policies.
2. Customer Communication : Serve as a point of contact for customers regarding return status, policy inquiries, and other issues via phone, email, or chat.
3. Product Evaluation : Inspect returned products to determine the cause of the defect and verify warranty eligibility.
4. Service and Repair : Perform technical diagnostics and repairs on defective products, following specific guidelines and quality standards.
5. Record Keeping : Document all return and repair information accurately in a company database or system.
6. Collaboration : Work with other departments, such as shipping, quality control, and finance, to resolve issues and ensure smooth
operations.
7. Reporting : Generate reports on RMA metrics, such as return volume, resolution times, and common failure types.
8. Process Improvement : Identify trends in returns and provide feedback to help improve products and service processes.
9. Inventory Management : Help maintain the inventory of repair parts and tools, performing regular counts and tracking usage.
- Required skills and qualifications
1. Customer service skills : Ability to communicate clearly and empathetically with customers, handle inquiries, and resolve conflicts.
2. Technical aptitude : For technical roles, this includes troubleshooting, repair experience, and familiarity with diagnostic tools and software.
3. Organizational skills : Strong attention to detail for managing multiple cases, maintaining accurate records, and following procedures.
4. Computer proficiency : Experience with Microsoft Office, as well as CRM and ERP systems, is often required.
5. Problem-solving : Ability to analyze situations, identify root causes, and find effective solutions.
6. Collaboration : Willingness to work effectively with various internal teams to achieve a common goal.
7. UK Drivers License Required (Will have to drive to warehouse location once a week)
- Working Conditions
1. Employment Type: Full-time (6 months probation)
2. Location: SN.108, Swan Court, 11 Worple Road, London, United Kingdom, SW19 4JS
3. Warehouse Location: Unit 5 Ignition Pk, Faraday Rd, Dorcan, Swindon SN3 5FB
- Application Process
1. Submit your resume and cover letter to: sunah.yim@solumesl.com
diagnosing issues, and coordinating repairs, replacements, or refunds. Responsibilities include communicating with customers,
processing return requests, maintaining records in a CRM or ERP system, and collaborating with internal teams like quality assurance and logistics.
The role requires strong organizational and problem-solving skills to ensure efficient returns and high customer satisfaction.
- Key responsibilities
1. RMA Processing : Authorize and manage customer return requests according to company policies.
2. Customer Communication : Serve as a point of contact for customers regarding return status, policy inquiries, and other issues via phone, email, or chat.
3. Product Evaluation : Inspect returned products to determine the cause of the defect and verify warranty eligibility.
4. Service and Repair : Perform technical diagnostics and repairs on defective products, following specific guidelines and quality standards.
5. Record Keeping : Document all return and repair information accurately in a company database or system.
6. Collaboration : Work with other departments, such as shipping, quality control, and finance, to resolve issues and ensure smooth
operations.
7. Reporting : Generate reports on RMA metrics, such as return volume, resolution times, and common failure types.
8. Process Improvement : Identify trends in returns and provide feedback to help improve products and service processes.
9. Inventory Management : Help maintain the inventory of repair parts and tools, performing regular counts and tracking usage.
- Required skills and qualifications
1. Customer service skills : Ability to communicate clearly and empathetically with customers, handle inquiries, and resolve conflicts.
2. Technical aptitude : For technical roles, this includes troubleshooting, repair experience, and familiarity with diagnostic tools and software.
3. Organizational skills : Strong attention to detail for managing multiple cases, maintaining accurate records, and following procedures.
4. Computer proficiency : Experience with Microsoft Office, as well as CRM and ERP systems, is often required.
5. Problem-solving : Ability to analyze situations, identify root causes, and find effective solutions.
6. Collaboration : Willingness to work effectively with various internal teams to achieve a common goal.
7. UK Drivers License Required (Will have to drive to warehouse location once a week)
- Working Conditions
1. Employment Type: Full-time (6 months probation)
2. Location: SN.108, Swan Court, 11 Worple Road, London, United Kingdom, SW19 4JS
3. Warehouse Location: Unit 5 Ignition Pk, Faraday Rd, Dorcan, Swindon SN3 5FB
- Application Process
1. Submit your resume and cover letter to: sunah.yim@solumesl.com
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